Services
Ways to work together
Start with a clear picture of what’s slowing you down, fix the parts that matter most, and keep someone in charge of it after. Pick the level of help that fits where you are.
- AssessMost clients start with an assessment so the work is aimed at the right problems.
- FixThe top priorities get built as sprints, or handled in-house with the plan you keep.
- LeadIf you want someone owning it month to month, that becomes fractional leadership.
What the work covers
Whichever way we work together, the work falls into these areas. Click any of them for the details.
Questions owners ask
How is this different from hiring a full-time COO?
You get experienced technology and operations leadership for the part of the week you actually need it, without a full-time salary, a long search, or a permanent seat to fill. I’ve held COO and director roles myself. When you’re ready for a full-time leader, the roadmap and systems are already in place for them.
Do I need to know which option I need?
No. Tell me what’s going on and I’ll recommend where to start, which is often the assessment.
Which platforms do you work with?
Whatever you already run. That includes AppFolio, Buildium, LeadSimple, HubSpot, Salesforce, and plain spreadsheets. The goal is to make your current setup work before suggesting anything new.
Do you sell software?
No. I work inside the tools you already have. If a change would help, you’ll get the reasons and the options and make the decision yourself.
What happens after the assessment?
You keep the findings and the plan either way. Some clients fix things in-house, some book a sprint for the top priority, and some move into monthly fractional leadership. There’s no obligation to continue.
How does billing work?
Every engagement has an agreed scope and fee before work starts. Assessments and sprints are priced up front, and fractional leadership is billed monthly. No surprise invoices.
Is the work remote?
Yes. I work remotely with clients anywhere. On-site visits can be added when the work calls for it.
Who will I actually work with?
Me, directly. There are no account managers or junior teams. The person on your first call is the person doing the work.
Not sure which one fits?
Tell me what’s slowing you down and I’ll recommend where to start. I read every message myself and reply within one business day.
The first call is free and takes 30 minutes.