Final Call LLC: Privacy Policy and SMS Terms

Effective October 15, 2026

Final Call LLC ("Final Call," "we," "us") provides an AI phone receptionist service for businesses ("Clients"). It answers calls for a Client, answers questions, takes messages, and transfers calls to the Client's staff. This policy explains what we collect when you call a Client's number that uses our service, or when you receive a text from us.

Information we collect

• Call information: your phone number, the time and length of the call, and the number you called.
• What you tell us: for example your name, address or unit, callback number, and the reason for your call.
• Transcripts: we create a written transcript and summary of each call.
• Recordings (optional): if the Client turns on call recording, the call is recorded. When recording is on, callers are told at the start of the call.
• Text messages: your mobile number, the messages we send you, and your replies (such as STOP or HELP).

How we use it

• To answer and route your call, and to pass your message, request, or call summary to the Client you called.
• To send you a text you asked for during a call.
• To operate, secure, and improve the service, and to meet legal obligations.

We do not sell personal information. We do not use your information for our own marketing.

Sharing

We share call information only with:

• The Client you called.
• Service providers that run the service for us, such as telephony, cloud hosting, and AI speech processing. They are bound to use it only to provide their services.
• Anyone we're legally required to share with, when the law requires it.

Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

Retention and security

We keep call records, transcripts, and recordings only as long as needed to provide the service to the Client, or as the Client directs, unless the law requires longer. We use reasonable safeguards to protect information.

SMS Terms

• Program: Final Call sends texts from toll-free number +1 (888) 575-6016.
• What you'll receive: one-time texts with a link or information (for example, an application or listing link) that you request during a phone call. We send a text only after you ask for one and agree on the call.
• Frequency: one message per request. No recurring or marketing messages.
• Cost: Msg & data rates may apply.
• Opt out: reply STOP at any time to stop receiving texts. You'll get one confirmation and no further messages.
• Help: reply HELP, or email brian@finalcallllc.com.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Consent: consent to receive texts is not a condition of any purchase or service.

Your choices

You can ask us to access or delete information about you by emailing brian@finalcallllc.com. Requests about a Client's own records may be referred to that Client. The service is not directed to children under 13.

Changes

We may update this policy. The effective date above will show the latest version.

Contact

Final Call LLC · 6421 St. Elmo Road, Bartlett, TN 38135 · brian@finalcallllc.com · finalcallllc.com